Tag Tickets and Conversations
Webradesk helps you add tags (labels) to your tickets. The main use of tags is to assign key information to a ticket or conversation. You can see this key information later when your customer contacts you again.
Once you open a ticket or conversation you can view and change tags in the right side panel under Tags.
You can also manage the list of tags for each of your Mailboxes. Access the Settings section and then click on the Tags icon.
Most used tags will appear in the Reports Overview section. You can spot support trends or issues by evaluating which tags are most used in a certain period for support.