Add a New Mailbox
Having a second or third Mailbox is useful if you wish to handle some customer requests separately. Usually we recommend adding a new Mailbox if you need to offer support for a new project.
Use Mailboxes as a way of handling different projects or brands.
Please note that each Mailbox can receive tickets from multiple Ticket Sources, here’s how it works:
Mailbox 1
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Mailbox 2
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Receives messages from:
office@mybusiness.com
sales@mybusiness.com
etc.
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Receives messages from:
contact@myplanb.com
Plan B Facebook page
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To Add a New Mailbox
1. Access Settings
2. Click on Mailboxes
3. Click on Add New Mailbox
4. Enter a meaningful Mailbox Name
5. Select which agents have access.
6. Click on Add Mailbox
Next Step: Now you need to direct customer messages to your Mailbox. See
How to Add a Ticket Source in order to start handling support.
